Terms of Service

1. Scope of Service

ProMax Appliances Repair provides diagnostic and repair services through vetted, independent partner technicians. These partners are not employees but operate under agreed quality standards and conduct policies. Services include troubleshooting and repair of major household appliances — primarily refrigerators, ovens, cooktops, and ranges.

2. Service Call Fee

A standard non-refundable Service Call Fee of $100 applies to all visits where no repair is provided. If repair service is completed during the visit, this fee is waived. The fee covers technician travel, assessment, and initial diagnostics.

3. Payment and Refunds

Payment is due after service is completed. If a service cannot be performed, the Service Call Fee still applies. Refunds for service payments (not including the fee) must be requested within 24 hours. Approved refunds will be issued to the original payment method.

4. Warranty & Follow-Ups

Replacement parts carry manufacturer warranties. Our partner technicians also offer a workmanship guarantee. If any issue persists after service, a technician will return to resolve it at no additional labor charge within the warranty period.

5. Service Limitations

ProMax partner technicians provide all repair services required to restore appliance functionality, excluding welding, electrical rewiring, or other complex procedures. Installations of new appliances may be offered when relevant to repairs.

6. Liability

ProMax Appliances Repair is not liable for pre-existing damage, improper appliance installation by third parties, or any loss resulting from service delays caused by external factors. It is the homeowner’s responsibility to provide safe access and accurate information regarding appliance history.

7. Contact

Questions about these terms may be directed to:
Email: info@promaxappliances.com
Phone: (516) 206-6070